Getting Help

Chameleon offers several support channels to assist users with their questions and issues. Depending on the nature of your inquiry, you can choose from the following options:

Community Forum

Note

For immediate assistance or urgent issues, use the Help Desk rather than the community forum. The Help Desk ensures your request receives prompt attention from Chameleon staff.

Join the Chameleon Community Forums to connect with other users, ask questions, and share experiences. The forum provides a space for:

User discussions and community support
Non-urgent questions about using Chameleon
Sharing best practices and experimental approaches
Announcements of new features and capabilities

The forum is actively monitored by Chameleon staff and experienced community members who provide assistance on a best-effort basis. For immediate help or urgent issues, use the Help Desk instead.

Outages

The Outages page of the Dashboard contains a list of system outage announcements. You may subscribe to an RSS feed of these outages by clicking on the RSS icon.

Help Desk

The Help Desk allows you to submit help request tickets and view the status of any open tickets.

To create a new help ticket, click the +Create a new ticket button and fill in the form. A system administrator will respond to your ticket within 3 business days.

Webinars

The Webinars page provides a list of upcoming webinars for Chameleon user training.